Shipping policy

Shipping Policy

Effective Date: July 14, 2026

Welcome to Kastor Libas. We are committed to delivering your orders quickly, safely, and reliably across Pakistan.

Order Processing

  • All orders are processed within 1–2 business days after order confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Time

Estimated delivery times are:

  • Major Cities: 2–4 Business Days

  • Other Cities & Remote Areas: 3–7 Business Days

Please note that delivery times may vary due to weather conditions, courier delays, or public holidays.

Shipping Charges

  • Shipping charges are calculated and displayed at checkout.

  • We may offer Free Shipping on selected products or during promotional campaigns.

Cash on Delivery (COD)

Kastor Libas offers Cash on Delivery (COD) across most cities in Pakistan for your convenience.

Order Tracking

Once your order has been shipped, you will receive your tracking details via SMS or email (where applicable).

Incorrect Address

Please make sure your shipping address and phone number are correct when placing your order. We are not responsible for delays caused by incorrect or incomplete information.

Delayed or Lost Orders

If your order is delayed beyond the estimated delivery time, please contact our customer support team. We will coordinate with the courier company to resolve the issue as quickly as possible.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your parcel. Kindly share clear photos or videos of the product and packaging for verification.

Delivery Attempts

If the courier is unable to deliver your order due to customer unavailability or an incorrect address, the parcel may be returned to us.

Contact Us

For any shipping-related questions or assistance, please contact our customer support team through the contact information available on our website.

Thank you for choosing Kastor Libas. We appreciate your trust and look forward to serving you.